- Patients and visitors
Welcome patients and visitors
Our compassionate care begins with providing you all the information you need to prepare for your time with us, either as a patient or when visiting a loved one.
Visiting hours
Quality care
As such we actively benchmark and share our quality, clinical risk and performance metrics as well as our patient satisfaction results, so you can rest assured that you and your loved ones are receiving the best possible care in a safe environment.
What to expect
We recognise the importance of spiritual, religious and emotional care for all people. Our professionally trained pastoral services caregivers are an integral part of the multidisciplinary healthcare team, complementing and contributing to our overall person centred care.
Common patient FAQ's
Our top doctors and specialists can be found through the find a specialist tool.
You should bring the following items with you when you are admitted to hospital. Your doctor will let you know if you need to bring any other items.
- Your Medicare card and concession cards such as the Safety Net Card and Department of Veterans’ Affairs Card
- Your health fund details
- Name and address of your general practitioner
- Emergency contact details of your next of kin
- Any x-rays or scans related to your condition
- Any current medications you are taking, including natural remedies and supplements
- A list of allergies to food, medications, latex, dyes and dressings
- Details of your employer and the date, time and place of accident if your surgery or procedure is covered by Workers’ Compensation or the Motor Vehicle Injury Trust
- Pyjamas or nightgowns, dressing gown and slippers (non-slip sole)
- Personal toiletries
- A small amount of money for items such as newspapers and magazines
- Bring your personal items in a small bag (hand luggage) that can fit into limited storage space provided in patient rooms.
Please do not bring jewellery, valuables or excess cash to hospital. While care is taken with your personal belongings, facilities for safekeeping are limited and we cannot take responsibility for any loss or damage.
We recommend you check with the ward nurse manager before bringing flowers and gifts to your loved ones in hospital.
Flowers cannot be taken to patients in intensive care, critical care and coronary care units as they pose an infection control risk. Potted plants are not allowed in patient rooms.
Our accounts department is ready to answer any questions you may have about your bill:
Email: [email protected]
Tel: 1300 556 089
Fax: (08) 9261 3498
Before you come to hospital, we recommend you speak to your private health insurance to confirm your eligibility, level of cover and liability for any excesses, co-payments or other out-of-pocket expenses.
It is important to know some services and costs may not be covered by your health insurance, especially if your treatment involves allied health care, such as physiotherapy and pharmacy.
If you do not have health insurance, you will be required to pay the estimated costs of your hospital bed fees, operating theatre fees and prosthetic fees (if applicable) at the time of admission.
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